What should hotel operators do in this challenging situation?
Our main priority is the care of your guests and employees. Despite the global increase in nationwide lockdowns and inbound travel restrictions, some demand for hotel rooms still remains. And while there is no sugar-coating the fact that hotels in almost every country have suffered a steep drop in occupancy due to COVID-19, it is crucial that hotels keep focusing on simple prevention actions for their staff and guests now and in the future. Many business-owners have already taken the prevention measurements, we encourage these necessary prevention actions of hotels.
Hotel operators can start introducing preventive measures according to the instructions of authorities. This can be achieved in addition through a combination of health measures, such as infection prevention.
Checklist: General Infection Prevention
- Communicate with your staff and remind them of the importance of washing hands frequently
- Provide sanitizer to your hotel guests and staff
- Inform your hotel guests that sanitizers are available and the hotel management has introduced risk mitigation measures
- Review your business continuity plans and carry out a table-top exercise to find out if your hotel operations are prepared for a worst-case scenario
- For at least until the situation is contained, do not shake hands
- Disinfect anything a staff member or guest would touch frequently, this can include but is not limited to, the call buttons in lifts, light switches, door handles, toilets, telephones and the reception counter
- Considerations, you personally may be able to reduce your risk of infection by washing your hands often with soap and warm water for at least 20 seconds
- Avoid touching your eyes, nose, or mouth with unwashed hands
- Avoid close contact with people and keep to the distance measurements
Keep in mind, stay safe and give each other some room. Visit your country’s National Institute for Public Health and the Environment website, the industry association websites or the World Health Organisation website for more information and latest news, measurements and advise.